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Spanish Speaking Client Support Representative - Remote

Posted 2 weeks ago

Overview

An overview paragraph about the job

In Short

  • Offer exceptional support to Spanish-speaking clients through various communication channels, including phone, email, and live chat.
  • Respond promptly to customer inquiries regarding products, services, and account issues, ensuring a positive client experience.
  • Troubleshoot and resolve customer complaints effectively to maximize satisfaction.
  • Maintain accurate records of customer interactions in the CRM system for efficient follow-up and reporting.
  • Collaborate with team members to uphold high service standards and contribute to a culture of exceptional customer service.
  • Identify improvement opportunities within service processes and actively engage in team discussions to implement changes.
  • Stay updated on product knowledge to assist clients accurately and confidently.

Requirements

  • Fluency in Spanish is required.
  • Strong communication skills.
  • Experience in customer support is a plus.
  • Ability to troubleshoot and resolve issues effectively.
  • Familiarity with CRM systems.
  • Team player with a positive attitude.
  • Willingness to learn and adapt.

Benefits

  • Flexible working hours.
  • Supportive work environment.
  • Opportunity for professional growth.
  • Work remotely from Greece.

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