Spanish Speaking Client Support Representative - Remote

Overview

An overview paragraph about the job

In Short

• Offer exceptional support to Spanish-speaking clients through various communication channels, including phone, email, and live chat.
• Respond promptly to customer inquiries regarding products, services, and account issues, ensuring a positive client experience.
• Troubleshoot and resolve customer complaints effectively to maximize satisfaction.
• Maintain accurate records of customer interactions in the CRM system for efficient follow-up and reporting.
• Collaborate with team members to uphold high service standards and contribute to a culture of exceptional customer service.
• Identify improvement opportunities within service processes and actively engage in team discussions to implement changes.
• Stay updated on product knowledge to assist clients accurately and confidently.

Requirements

• Fluency in Spanish is required.
• Strong communication skills.
• Experience in customer support is a plus.
• Ability to troubleshoot and resolve issues effectively.
• Familiarity with CRM systems.
• Team player with a positive attitude.
• Willingness to learn and adapt.

Benefits

• Flexible working hours.
• Supportive work environment.
• Opportunity for professional growth.
• Work remotely from Greece.