Dutch Speaking Client Support Representative - Remote

Overview

Mercier Consultancy is looking for a Dutch Speaking Client Support Representative to join our team in Athens! This is an exciting opportunity for individuals who are passionate about providing top-notch customer service to our Dutch-speaking clients. In this role, you will be responsible for ensuring that clients receive the assistance they need in a timely and professional manner.

In Short

• Respond to customer inquiries in Dutch via phone, email, and chat
• Provide support and guidance to clients regarding our products and services
• Document client interactions and feedback accurately in our CRM system
• Collaborate with team members to improve service delivery and efficiency
• Resolve customer complaints with professionalism and courtesy
• Assist in onboarding new clients by providing training and support
• Contribute to enhancing overall client satisfaction and loyalty

Requirements

• Proficiency in Dutch
• Excellent communication skills
• Experience in customer service
• Ability to work in a team environment
• Strong problem-solving skills

Benefits

• Opportunity to work in a dynamic team
• Professional development opportunities
• Supportive work environment