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Dutch Speaking Client Support Representative - Remote

Posted 10 weeks ago
Customer Service
Full Time
Greece

Overview

Mercier Consultancy is looking for a Dutch Speaking Client Support Representative to join our team in Athens! This is an exciting opportunity for individuals who are passionate about providing top-notch customer service to our Dutch-speaking clients. In this role, you will be responsible for ensuring that clients receive the assistance they need in a timely and professional manner.

In Short

  • Respond to customer inquiries in Dutch via phone, email, and chat
  • Provide support and guidance to clients regarding our products and services
  • Document client interactions and feedback accurately in our CRM system
  • Collaborate with team members to improve service delivery and efficiency
  • Resolve customer complaints with professionalism and courtesy
  • Assist in onboarding new clients by providing training and support
  • Contribute to enhancing overall client satisfaction and loyalty

Requirements

  • Proficiency in Dutch
  • Excellent communication skills
  • Experience in customer service
  • Ability to work in a team environment
  • Strong problem-solving skills

Benefits

  • Opportunity to work in a dynamic team
  • Professional development opportunities
  • Supportive work environment
Mercier Consultancy logo

Mercier Consultancy

Mercier Consultancy is a dynamic and customer-focused organization dedicated to providing exceptional support to its clients. With a commitment to enhancing the customer experience, the company seeks to hire a German Speaking Customer Care Specialist to join its remote team based in Greece. Mercier Consultancy values effective communication and professionalism, ensuring that its employees are well-trained and equipped to handle client inquiries and concerns. The company fosters a collaborative environment, encouraging team members to work together to resolve issues and improve service quality. By prioritizing a customer-centric approach, Mercier Consultancy aims to make a positive impact on the experiences of its German-speaking clients.

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