Italian Speaking Frontline Support Representative - Remote

Overview

Patrique Mercier Recruitment FR is excited to offer a position for an Italian Speaking Frontline Support Representative. This role is ideal for individuals who are enthusiastic about providing excellent customer service and support to Italian-speaking clients. Join our team and be the first point of contact for customers while working in a vibrant and multicultural environment.

In Short

• Deliver exceptional frontline support to Italian-speaking clients through various communication channels, including phone, email, and live chat.
• Assist customers with inquiries regarding products, services, and account issues.
• Troubleshoot and resolve customer complaints efficiently to boost customer satisfaction.
• Accurately document all customer interactions in the CRM system for effective follow-up and reporting.
• Work closely with team members to maintain high service standards and enhance customer experiences.
• Identify opportunities for service improvements and contribute to best practices development.
• Stay informed about company products and services to provide accurate information to clients.

Requirements

• Fluency in Italian and English.
• Strong communication and interpersonal skills.
• Experience in customer service or support roles.
• Ability to troubleshoot and resolve issues effectively.
• Familiarity with CRM systems.
• Team player with a positive attitude.
• Willingness to learn about company products and services.

Benefits

• Dynamic and multicultural work environment.
• Opportunities for professional growth and development.
• Competitive salary and benefits package.
• Supportive team culture.