Spanish Speaking Customer Experience Representative - Remote

Overview

Patrique Mercier Recruitment FR is a leading recruitment agency dedicated to connecting skilled individuals with exceptional career opportunities throughout Greece. We are on the lookout for a Spanish Speaking Customer Experience Representative to join our enthusiastic team. In this role, you will be instrumental in delivering an outstanding experience to our Spanish-speaking customers, ensuring that every interaction reflects our commitment to excellence.

In Short

• Serve as the main point of contact for Spanish-speaking customers, assisting them via phone, email, and chat.
• Respond to customer inquiries, resolve issues efficiently, and provide comprehensive product information.
• Maintain accurate records of customer interactions and issues in our CRM system.
• Work closely with various teams to enhance customer service processes based on customer feedback.
• Stay informed about our product offerings and policies to deliver precise and helpful information.
• Engage in team meetings and share insights for continual improvement of the customer experience.
• Support the training of new team members by sharing your expertise and customer service knowledge.

Requirements

• Fluency in Spanish, both written and spoken.
• Strong communication and interpersonal skills.
• Experience in customer service or a related field.
• Ability to work collaboratively in a team environment.
• Proficient in using CRM software.
• Problem-solving skills and a customer-oriented mindset.
• Willingness to learn and adapt to new challenges.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and training.
• Supportive work environment and team culture.
• Work-life balance initiatives.