Norwegian Speaking Mobile Support Specialist - Remote

Overview

An overview paragraph about the job

In Short

• Provide high-quality support to Norwegian-speaking customers via phone, email, and chat regarding mobile device-related inquiries.
• Troubleshoot and resolve various technical problems related to mobile applications, connectivity, and device functionality.
• Assist customers in enhancing their mobile device usage and offer customized solutions tailored to their needs.
• Document all support interactions and solutions accurately in the customer relationship management (CRM) system.
• Collaborate with technical teams to escalate complex issues and contribute to the improvement of support processes.
• Follow up with customers to ensure complete satisfaction and resolution of issues.
• Stay up-to-date with the latest trends in mobile technology to provide informed support.

Requirements

• Fluency in Norwegian is essential.
• Strong communication skills.
• Experience in customer service or technical support.
• Familiarity with mobile technology and applications.
• Ability to troubleshoot technical issues effectively.
• Proficiency in using CRM systems.
• Strong problem-solving skills.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new technologies.

Benefits

• Competitive salary.
• Opportunities for professional development.
• Flexible working hours.
• Supportive work environment.
• Access to the latest mobile technology.