Norwegian Speaking Customer Happiness Specialist - Remote

Overview

Patrique Mercier Recruitment FR, a leading recruitment agency specializing in connecting talented individuals with outstanding opportunities in Greece, is excited to announce an opening for a Norwegian Speaking Customer Happiness Specialist. This role is vital in ensuring that our Norwegian-speaking customers receive unparalleled support and service, helping to foster a culture of customer satisfaction and loyalty.

In Short

• Act as the primary contact for Norwegian-speaking customers, providing assistance through various channels such as phone, email, and live chat.
• Enhance customer satisfaction by addressing inquiries efficiently and resolving any potential issues that arise.
• Document customer interactions and feedback in our CRM system for accurate tracking and analysis.
• Monitor and identify trends in customer feedback to suggest improvements to the customer experience.
• Collaborate with other departments to implement effective solutions that prioritize customer happiness.
• Stay abreast of product offerings and updates to provide knowledgeable support to customers.
• Contribute to a positive team dynamic by sharing insights and participating in team initiatives focused on enhancing customer service.

Requirements

• Fluency in Norwegian and English.
• Strong communication and interpersonal skills.
• Experience in customer service or a related field.
• Ability to work effectively in a team environment.
• Familiarity with CRM systems.
• Problem-solving skills and a customer-oriented mindset.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development.
• Dynamic and supportive work environment.
• Chance to work with a diverse team.