Norwegian Customer Support Specialist - Remote

Overview

Join forces with a world-class brand and help customers experience the best in innovative home solutions! As a Customer Support Specialist, you’ll play a key role in assisting customers with their Dyson devices, responding to their questions, and providing guidance on product usage and technical troubleshooting.

In Short

• Handling incoming phone calls, messages, and emails from Dyson customers.
• Providing information and assistance on Dyson products, including vacuum cleaners, air purifiers, hair care tools, and more.
• Troubleshooting technical issues and offering solutions to customer inquiries.
• Processing warranty claims, repairs, and replacements.
• Offering product recommendations based on customer needs and preferences.
• Maintaining high customer satisfaction through professional and courteous communication.

Requirements

• Excellent writing and verbal communication skills in Norwegian and English.
• Strong attention to detail.
• Good technical troubleshooting and problem-solving skills.
• Ability to handle unexpected changes and customer concerns with professionalism.
• Experience in customer support or technical support roles will be appreciated.

Benefits

• Relocation support: Flights, accommodation & housing assistance—all at no cost to you.
• Competitive monthly salary + 2 extra salaries per year.
• Referral Program: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts.
• Full training by certified instructors on Dyson products and customer service techniques.
• Professional growth and development opportunities.
• Special events, community involvement, and social responsibility initiatives.
• Free online Greek language courses.
• State-of-the-art premises, providing a great working environment with relaxing break areas.
• Work for a Great Place to Work-Certified Company that fosters diversity and inclusion.