Italian Speaking Social Media Support Advisor - Remote

Overview

Patrique Mercier Recruitment FR is thrilled to present an exciting opportunity for an Italian Speaking Social Media Support Advisor. In this role, you will play a pivotal part in enhancing the online presence and interaction of our clients. This position is perfect for individuals who are passionate about social media and have a strong commitment to delivering outstanding customer support.

In Short

• Provide exceptional support to Italian-speaking users across various social media channels, addressing inquiries and resolving issues in a timely manner.
• Monitor social media platforms for customer interactions, ensuring a swift response to comments, messages, and queries.
• Enhance customer satisfaction by engaging with users through informative and friendly communication.
• Collaborate with marketing and content teams to ensure messages are consistent and reflect the brand’s voice.
• Identify patterns in customer inquiries to help inform product improvements and service enhancements.
• Assist in developing social media campaigns and content that resonate with Italian-speaking audiences.
• Stay updated on industry trends and social media best practices to provide informed support and recommendations.

Requirements

• Fluency in Italian and English.
• Strong communication skills.
• Experience in customer support or social media management.
• Ability to work collaboratively with teams.
• Knowledge of social media platforms and trends.
• Problem-solving skills and attention to detail.

Benefits

• Opportunity to work in a dynamic and supportive environment.
• Professional development and training opportunities.
• Flexible working hours.
• Engaging work culture.