Italian Speaking Customer Support Representative for Social Media - Remote

Overview

An overview paragraph about the job

In Short

• Provide high-quality customer support to Italian-speaking clients via social media channels.
• Respond to customer inquiries, comments, and messages in a timely and professional manner.
• Handle customer issues, complaints, and feedback, ensuring a positive interaction with the brand.
• Monitor social media platforms for relevant conversations and engage with customers to boost satisfaction.
• Document interactions and report trends to improve service and customer engagement strategies.
• Collaborate with marketing and content teams to align customer support with brand messaging.
• Stay updated on industry trends, social media best practices, and customer engagement strategies.

Requirements

• Fluency in Italian and English.
• Experience in customer support or related field.
• Strong communication and interpersonal skills.
• Familiarity with social media platforms.
• Ability to work in a fast-paced environment.
• Problem-solving skills and attention to detail.
• Knowledge of customer engagement strategies.

Benefits

• Competitive salary.
• Opportunity to work in a dynamic environment.
• Professional development opportunities.
• Work with a passionate team.
• Flexible working hours.