French Speaking Mobile Support Specialist - Remote

Overview

An overview paragraph about the job

In Short

• Provide exceptional support to French-speaking customers via phone, email, and chat for mobile device-related questions.
• Troubleshoot and resolve a variety of technical problems associated with mobile applications, connectivity, and device settings.
• Assist customers in optimizing their use of mobile devices and applications while offering tailored solutions based on their specific needs.
• Document all support interactions and solutions meticulously in the customer relationship management (CRM) system.
• Coordinate with technical teams to escalate complex issues and contribute to enhancing support processes.
• Follow up with customers to ensure their concerns are completely resolved and confirm their satisfaction with the support provided.
• Stay informed about the latest trends in mobile technology to offer knowledgeable assistance.

Requirements

• Fluency in French is required.
• Strong communication skills.
• Experience in customer service or technical support.
• Knowledge of mobile technology and applications.
• Ability to troubleshoot technical issues effectively.
• Proficiency in using CRM systems.
• Willingness to learn and stay updated on mobile trends.

Benefits

• Competitive salary.
• Opportunity to work with cutting-edge mobile technology.
• Supportive team environment.
• Opportunities for professional development.
• Flexible working hours.