French Speaking Email Support Specialist - Remote

Overview

Patrique Mercier Recruitment FR is excited to offer a great opportunity for a French Speaking Email Support Specialist. This role is perfect for individuals with a strong commitment to customer service and excellent written communication skills. In this position, you will be responsible for assisting French-speaking clients by responding to their inquiries via email, ensuring that their needs are met efficiently and effectively.

In Short

• Respond to customer emails in French, providing accurate and comprehensive information regarding products and services.
• Assist clients with order-related questions, account issues, and general inquiries.
• Troubleshoot customer problems and deliver effective solutions or escalate issues as required.
• Document all customer interactions within the CRM system for proper tracking and follow-up.
• Collaborate with fellow team members to maintain high standards of service quality.
• Identify common issues in customer inquiries and communicate feedback to management for process improvements.
• Stay updated on product knowledge and company policies to provide reliable assistance to clients.

Requirements

• Fluency in French and English.
• Strong written communication skills.
• Experience in customer service or email support.
• Ability to troubleshoot and resolve issues effectively.
• Familiarity with CRM systems.
• Team player with a commitment to quality service.
• Willingness to learn about products and company policies.

Benefits

• Competitive salary.
• Opportunities for career advancement.
• Supportive and collaborative work environment.
• Training and development programs.