French Speaking Client Support Specialist - Remote

Overview

Patrique Mercier Recruitment FR is thrilled to offer a position for a French Speaking Client Support Specialist. This role is ideal for individuals who are committed to delivering exceptional customer service and are ready to assist French-speaking clients with their inquiries in a professional and supportive environment.

In Short

• Provide outstanding support to French-speaking clients through various communication channels, including phone, email, and live chat.
• Address customer inquiries related to products, services, and account concerns with professionalism and empathy.
• Troubleshoot customer complaints and provide timely resolutions to enhance customer satisfaction.
• Document all client interactions accurately in the CRM system for future reference.
• Work collaboratively with team members to maintain high standards of service and improve client experiences.
• Identify areas for service improvement and actively contribute to discussions on how to enhance customer support.
• Stay updated on product information to provide relevant details to clients.

Requirements

• Fluency in French is essential.
• Experience in customer support or a related field.
• Strong communication and interpersonal skills.
• Ability to troubleshoot and resolve issues effectively.
• Familiarity with CRM systems is a plus.
• Commitment to providing high-quality service.

Benefits

• Competitive salary.
• Opportunities for professional development.
• Supportive team environment.
• Flexible working hours.