Danish Speaking Multilingual Support Representative - Remote

Overview

Patrique Mercier Recruitment FR is excited to offer a rewarding opportunity for a Danish Speaking Multilingual Support Representative. This role is designed for individuals who excel in customer service and are fluent in multiple languages, particularly Danish.

In Short

• Provide excellent support to clients in Danish and other languages across various platforms including phone, email, and chat.
• Assist customers with inquiries, resolve their issues, and provide detailed product information promptly.
• Handle and resolve customer complaints and feedback with professionalism and care.
• Accurately log all customer interactions in the CRM system for effective tracking and follow-up.
• Work in collaboration with team members and other departments to ensure a consistent and positive customer experience.
• Participate in ongoing training to keep up-to-date with products/services and enhance customer service skills.
• Proactively suggest improvements for service processes and customer interactions.

Requirements

• Fluency in Danish and other languages.
• Strong communication skills.
• Experience in customer service roles.
• Ability to work collaboratively in a team environment.
• Familiarity with CRM systems.
• Willingness to learn and adapt to new products/services.
• Professionalism in handling customer interactions.

Benefits

• Opportunity to work in a dynamic environment.
• Training and development opportunities.
• Collaborative team culture.
• Possibility for career advancement.