Norwegian Speaking Multilingual Support Representative - Remote

Overview

An overview paragraph about the job

In Short

• Provide exceptional customer service to clients in Norwegian and other languages across various channels, including phone, email, and chat.
• Assist customers with a range of inquiries, product information, and technical issues in a timely manner.
• Handle customer complaints with professionalism and a focus on finding effective solutions.
• Document interactions accurately in the CRM system to ensure clear communication and follow-up.
• Collaborate with team members and other departments to maintain a consistent and quality customer experience.
• Engage in ongoing training to enhance knowledge of products and improve service delivery.
• Suggest improvements to processes that will enhance customer satisfaction and service efficiency.

Requirements

• Fluency in Norwegian and at least one other language.
• Excellent communication skills.
• Experience in customer service or support roles.
• Ability to work in a fast-paced environment.
• Strong problem-solving skills.
• Familiarity with CRM systems.
• Willingness to learn and adapt.

Benefits

• Competitive salary.
• Opportunities for professional development.
• Supportive team environment.
• Flexible working hours.
• Health and wellness benefits.