Danish Speaking Technical Support Representative - Remote

Overview

Mercier Consultancy is seeking a talented Danish Speaking Technical Support Representative for our Online Streaming Service Department! In this essential role, you will be responsible for assisting our Danish-speaking clients with technical inquiries and issues related to our streaming service.

In Short

• Provide technical support to Danish-speaking customers via phone, email, and live chat
• Assist users in navigating our streaming platform, resolving issues, and providing product information
• Document customer interactions and technical issues diligently in our support system
• Collaborate with the product development team to communicate user feedback and technical challenges
• Stay updated on product features, industry trends, and troubleshooting techniques
• Work to improve overall customer experience by identifying areas for enhancement
• Ensure timely follow-up and resolution of all client queries

Requirements

• Fluent in Danish
• Excellent communication skills
• Tech-savvy with a passion for the entertainment and streaming industry
• Strong problem-solving skills
• Ability to work collaboratively in a team environment

Benefits

• Opportunity to work in a dynamic and growing industry
• Collaborative team environment
• Flexible working arrangements