Danish Speaking In-Game Support Analyst - Remote

Overview

This role is perfect for individuals who are passionate about gaming and dedicated to providing high-quality customer support. As an In-Game Support Analyst, you will assist Danish-speaking players by addressing their inquiries and ensuring they have the best gaming experience possible.

In Short

• Deliver real-time assistance to Danish-speaking players through in-game chat, email, and community platforms.
• Identify and troubleshoot various in-game issues, helping players resolve technical problems related to gameplay and accounts.
• Document and follow up on player issues within the support ticketing system to ensure effective resolution.
• Communicate with players to explain game mechanics, features, and updates clearly and effectively.
• Work collaboratively with the development team to relay player feedback and highlight recurring concerns.
• Stay current with the latest game updates, features, and industry trends to provide knowledgeable support.
• Contribute to the continuous improvement of support processes to enhance overall player satisfaction.

Requirements

• Fluency in Danish and English, with excellent verbal and written communication skills.
• Previous experience in customer support, particularly in the gaming industry, is highly regarded.
• Strong troubleshooting and analytical skills to assist players with various technical challenges.
• A passion for gaming and a solid understanding of game mechanics and community dynamics.
• Willingness to work flexible hours, including evenings and weekends, to cater to player needs.
• Experience with customer support tools and ticketing systems is advantageous.
• A positive attitude, empathy, and a commitment to providing outstanding player support.

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Training
• Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• And Much More...