Danish Speaking In-Game Support Analyst - Remote

Overview

An opportunity for a Danish Speaking In-Game Support Analyst to assist Danish-speaking players by addressing their inquiries and ensuring they have the best gaming experience possible.

In Short

• Deliver real-time assistance to Danish-speaking players through in-game chat, email, and community platforms.
• Identify and troubleshoot various in-game issues, helping players resolve technical problems related to gameplay and accounts.
• Document and follow up on player issues within the support ticketing system to ensure effective resolution.
• Communicate with players to explain game mechanics, features, and updates clearly and effectively.
• Work collaboratively with the development team to relay player feedback and highlight recurring concerns.
• Stay current with the latest game updates, features, and industry trends to provide knowledgeable support.
• Contribute to the continuous improvement of support processes to enhance overall player satisfaction.

Requirements

• Fluent in Danish, both written and spoken.
• Strong communication skills and a passion for gaming.
• Experience in customer support or a related field is a plus.
• Ability to troubleshoot technical issues effectively.
• Familiarity with support ticketing systems.
• Strong problem-solving skills and attention to detail.
• Ability to work collaboratively in a team environment.
• Willingness to stay updated with gaming industry trends.

Benefits

• Opportunity to work in the gaming industry.
• Flexible working hours.
• Work in a collaborative and passionate team.
• Continuous training and development opportunities.
• Competitive salary and benefits package.