Spanish Speaking In-Game Support Analyst - Remote

Overview

Patrique Mercier Recruitment FR is delighted to announce an opening for a Spanish Speaking In-Game Support Analyst. This position is tailored for individuals who are passionate about gaming and possess outstanding customer support skills. As an In-Game Support Analyst, you will be responsible for providing top-notch assistance to Spanish-speaking players, ensuring they have a fantastic and uninterrupted gaming experience by addressing their inquiries and technical challenges.

In Short

• Deliver real-time support to Spanish-speaking players through in-game chat, email, and community forums.
• Troubleshoot and resolve various in-game issues, assisting players with technical problems related to gameplay, accounts, and performance.
• Document and monitor player issues within the support ticketing system, ensuring timely updates and follow-ups.
• Effectively communicate with players to clarify game mechanics, features, and recent updates.
• Collaborate with the game development team to relay player feedback and identify recurring issues.
• Stay updated on the latest game developments, features, and industry trends to ensure informed support.
• Contribute to optimizing support processes and enhancing player satisfaction initiatives.

Requirements

• Fluency in Spanish (written and spoken).
• Strong customer support skills and a passion for gaming.
• Excellent communication skills.
• Ability to troubleshoot technical issues effectively.
• Familiarity with support ticketing systems.
• Team player with a collaborative mindset.
• Willingness to stay updated on gaming trends.

Benefits

• Opportunity to work in the gaming industry.
• Dynamic work environment.
• Collaborative team culture.
• Possibility of career growth.