Spanish Speaking Gaming Community Support Agent - Remote

Overview

Patrique Mercier Recruitment FR is thrilled to announce a fantastic opportunity for a Spanish Speaking Gaming Community Support Agent. If you're a gaming enthusiast with a knack for helping others, this role is perfect for you. Join us in fostering an energetic and supportive environment for the gaming community!

In Short

• Deliver exceptional support to Spanish-speaking gamers through various communication channels, including chat, email, and forums.
• Assist players with inquiries about games, accounts, and gameplay with a friendly and helpful attitude.
• Monitor community interactions to ensure a positive atmosphere and address any user concerns or disputes.
• Engage and build relationships within the gaming community by sharing helpful content and updates.
• Collect and document player feedback to relay insights to the development team for enhancements.
• Stay informed on the latest gaming trends and releases to provide informed assistance.
• Collaborate with other support agents to share knowledge and improve service quality.

Requirements

• Fluent in Spanish, both spoken and written.
• Passion for gaming and understanding of gaming communities.
• Excellent communication skills.
• Ability to handle inquiries and conflicts with a positive attitude.
• Experience in customer service or community management is a plus.
• Strong organizational skills and attention to detail.
• Ability to work collaboratively in a team environment.

Benefits

• Opportunity to work in a dynamic and growing industry.
• Flexible working hours.
• Supportive team environment.
• Access to gaming events and promotions.
• Career development opportunities.