Italian Speaking Gaming Community Support Agent - Remote

Overview

An overview paragraph about the job

In Short

• Provide top-notch support to Italian-speaking gamers through various channels, including chat, email, and forums.
• Assist users with inquiries related to games, account issues, and gameplay, ensuring a friendly and helpful experience.
• Monitor community interactions to maintain a positive environment and address any concerns or conflicts.
• Engage with the gaming community by creating and sharing informative content or updates.
• Document player feedback and communicate relevant insights to the development team for continuous improvement.
• Stay updated on the latest gaming trends and titles to effectively assist users.
• Collaborate with other support agents to share best practices and enhance service quality.

Requirements

• Fluency in Italian, both written and spoken.
• Passion for gaming and knowledge of gaming trends.
• Excellent communication skills.
• Ability to work in a team environment.
• Experience in customer service or community management is a plus.

Benefits

• Opportunity to work in a dynamic and growing industry.
• Collaborative work environment.
• Flexible working hours.
• Possibility for career advancement.