Danish Speaking Support Center Analyst - Remote

Overview

Patrique Mercier Recruitment FR is excited to unveil an opportunity for a Danish Speaking Support Center Analyst. This vital role focuses on providing exceptional support to our clients and users, ensuring their inquiries and challenges are addressed promptly and efficiently. As a Support Center Analyst, you will engage with Danish-speaking customers and collaborate closely with internal teams to create a seamless support experience.

In Short

• Serve as the main point of contact for Danish-speaking clients, handling inquiries through phone, email, and chat.
• Troubleshoot and resolve various technical and product-related issues, ensuring high client satisfaction.
• Document all customer interactions and resolutions accurately within the support ticketing system.
• Assist clients in understanding product features and provide training as necessary.
• Collaborate with other departments to escalate complex issues and continually improve support operations.
• Monitor ticket statuses and follow up with customers to ensure timely resolutions.
• Stay informed about new products, updates, and industry trends to enhance service delivery.

Requirements

• Fluency in Danish is required.
• Strong communication skills in English.
• Experience in customer support or a related field.
• Ability to troubleshoot technical issues efficiently.
• Familiarity with support ticketing systems.
• Team player with a collaborative mindset.
• Willingness to learn about new products and services.

Benefits

• Competitive salary package.
• Opportunities for professional development.
• Supportive team environment.
• Flexible working hours.
• Health and wellness benefits.