Norwegian Speaking Support Center Analyst - Remote

Overview

In this crucial role, you will provide exceptional support to our clients and users, ensuring that their inquiries and issues are resolved efficiently. You will work directly with Norwegian-speaking customers and collaborate with internal teams to deliver an outstanding service experience.

In Short

• Act as the primary point of contact for Norwegian-speaking clients.
• Manage inquiries through phone, email, and chat.
• Diagnose, troubleshoot, and resolve technical issues.
• Document and log customer interactions in the support ticketing system.
• Assist clients in understanding product features.
• Collaborate with other departments to escalate complex issues.
• Monitor ticket progress and follow up with customers.
• Keep abreast of new products and industry best practices.

Requirements

• Fluency in Norwegian and English.
• Strong communication and interpersonal skills.
• Experience in customer support or a related field.
• Ability to troubleshoot and resolve technical issues.
• Familiarity with support ticketing systems.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development.
• Supportive team environment.
• Flexible working hours.