International Customer Success Manager - Bilingual Spanish - Remote

Overview

PartsBase Inc. is the world's largest online Aviation Marketplace and Community. Our global community is comprised of over 7,600 companies accessing our technology in over 217 countries & territories. We work with some of the biggest brands in aviation including Delta, Northrop Gruman, AvAir, Heico, Chevron, Air France Industries, and Air Australia.

PartsBase offers a FULLY remote environment where one can work at the forefront of where the aviation business meets technology. Imagine getting to work with peers worldwide, implementing business technology projects that challenge the boundaries.

In Short

• We’re seeking a results-driven International Customer Success Manager.
• Focus on strengthening relationships with global clients while driving revenue growth.
• Manage renewals, identify upsell and cross-sell opportunities.
• Ensure customer satisfaction through consistent engagement and support.
• Deliver strong presentations and conduct multiple daily calls.
• Collaborate across teams including Sales, Marketing, and Product.
• Monitor client satisfaction and provide performance insights.
• Full professional fluency in English and Spanish required.
• 2+ years of experience in a full sales cycle or customer success role.
• Aviation industry experience preferred.

Requirements

• Experience managing renewals, upselling, and cross-selling.
• Excellent verbal and written communication skills.
• Strong negotiation and objection-handling abilities.
• Analytical and organized with strong multitasking skills.
• Proficient in Microsoft Office, Zoom, and CRM systems.
• Comfortable making a high volume of customer calls.
• Resilient, proactive, and goal-oriented.
• Ability to work both independently and collaboratively.
• Detail-oriented with excellent follow-through.
• Data- and results-oriented.

Benefits

• Team-focused organization with a strong culture.
• Inclusive culture that values unique contributions.
• Opportunity to work at the forefront of aviation technology.
• Global collaboration with peers worldwide.
• Continuous improvement mindset encouraged.