Customer Success Manager (Spanish Speaker) - Remote

Overview

Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. The Customer Success Manager will be instrumental in ensuring the success of deployments and fostering long-term client relationships in the EMEA region.

In Short

• Join a proactive and driven team focused on customer success in the hospitality technology sector.
• Lead client onboarding processes and ensure smooth initial account setups.
• Build and maintain strong relationships with key stakeholders.
• Identify growth opportunities within a portfolio of Mid-Market and SMB accounts.
• Collaborate with Sales and Product teams to support client success and expansion.
• Act as a trusted advisor to clients and resolve challenges effectively.
• Utilize exceptional communication skills to foster trust and rapport.
• Drive customer value and minimize time-to-value for clients.
• Manage a large portfolio with strong organizational skills.
• Familiarity with hospitality technology is a plus.

Requirements

• Bachelor’s degree.
• 3–5 years of Customer Success experience in a SaaS environment.
• Proven track record of onboarding clients through complex technical challenges.
• Experience managing accounts with annual contract values between $20K–$100K.
• Strong organizational and time-management skills.
• Exceptional communication abilities.
• Analytical mindset to assess client needs.
• Collaborative nature, adept at working with cross-functional teams.
• Confidence and charisma to drive growth and success.
• Proficiency with technology and adaptability to dynamic environments.

Benefits

• Join a rapidly growing company recognized for innovation.
• Work with top hotel brands across the globe.
• Be part of a team that shapes the future of hospitality technology.
• Opportunity for professional growth and development.
• Collaborative and dynamic work environment.