Customer Success Manager (Japanese Speaker) - Remote

Overview

QAD is seeking a highly motivated and experienced Customer Success Manager to join our dynamic team. As a CSM, you will play a critical role in ensuring our customers achieve maximum value from their investment in QAD solutions.

In Short

• Develop and execute comprehensive Customer Success Plans tailored to individual customer needs.
• Proactively monitor customer health and implement mitigation strategies.
• Conduct regular Strategic Business Reviews to assess progress and uncover new opportunities.
• Champion customer adoption of QAD solutions.
• Cultivate trusted advisor relationships with key customer stakeholders.
• Identify and pursue opportunities to expand customer usage of QAD solutions.
• Maintain accurate and up-to-date customer records.
• Contribute to the development of customer success methodologies.
• Act as customer liaison for all QAD functions.
• Drive growth and expansion through upsell and cross-sell strategies.

Requirements

• 3+ years of experience in a customer-facing role within the software industry.
• Japanese Language speaker mandatory.
• Proven track record of managing and growing enterprise accounts.
• Deep understanding of SaaS customer engagement models.
• Strong business acumen and communication skills.
• Strong analytical and problem-solving skills.
• Proactive, self-motivated, and results-oriented.
• Bachelor's degree in a relevant field.
• CCSM or equivalent certifications are a plus.

Benefits

• Programs that help you strike a healthy work-life balance.
• Opportunity to join a growing business.
• Collaborative culture of smart and hard-working people.
• An atmosphere of growth and opportunity.
• Compensation packages based on experience and desired skill set.