Customer Success Manager (Italian Speaker) - Remote

Overview

Canary Technologies is seeking a proactive and driven Customer Success Manager to ensure client success and expand the company’s presence in the EMEA region.

In Short

• Join a fast-growing technology company focused on the hospitality industry.
• Lead client onboarding and ensure successful deployments.
• Build and maintain strong relationships with key stakeholders.
• Identify growth opportunities within a book of business.
• Collaborate with Sales, Product, and other teams to drive customer value.
• Act as a trusted advisor to clients, resolving challenges effectively.
• Utilize strong communication and analytical skills.
• Work in a dynamic and collaborative environment.
• Must speak Italian fluently.
• Familiarity with hospitality technology is a plus.

Requirements

• Bachelor’s degree required.
• 3–5 years of experience in Customer Success within a SaaS environment.
• Proven experience in onboarding clients through technical challenges.
• Experience managing accounts with annual contract values between $20K–$100K.
• Strong organizational and time-management skills.
• Exceptional communication abilities.
• Analytical mindset for client needs assessment.
• Collaborative nature for cross-functional teamwork.
• Confidence and charisma to drive growth.
• Proficiency with technology and adaptability.

Benefits

• Work with a leading technology provider in hospitality.
• Opportunity to shape the future of hospitality technology.
• Collaborative and innovative work environment.
• Access to professional development opportunities.
• Be part of a fast-growing team recognized for innovation.