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SaaS Customer Success Manager with Italian - Remote

Posted 2 days ago
Customer Service
Full Time
Worldwide
Customer Success
SaaS
Cloud Solutions
Project Management
Communication Skills
Negotiation Skills
Italian

Overview

The SaaS Customer Success Manager ensures that Oracle Cloud solutions align with customer business goals, maximizing retention and driving services revenue.

In Short

  • Manage a portfolio of over 30 EMEA customers.
  • Focus on maximizing customer retention and success.
  • Drive adoption of Oracle SaaS applications.
  • Work closely with sales and CSS teams.
  • Remote interactions with customers across EMEA.
  • Experience in customer-facing roles and programmatic execution.
  • Consulting and advising experience.
  • Ability to lead cross-functional teams.
  • Strong negotiation and conflict-resolution skills.
  • Fluency in English and Italian.

Requirements

  • Bachelor's degree or equivalent experience.
  • Experience with cloud-based/SaaS solutions.
  • Excellent organization and time management skills.
  • Proven track record in virtual presentations.
  • Ability to handle ambiguity and adapt.
  • Technical background, ideally with Oracle experience.
  • Passion for customer success and problem-solving.
  • Excellent verbal and written communication skills.

Benefits

  • Opportunity to work with a leading technology company.
  • Remote working flexibility.
  • Collaboration with cross-functional teams.
  • Career development opportunities.
  • Dynamic work environment focused on customer success.
Oracle logo

Oracle

Oracle is a leading technology company dedicated to transforming the ordering experience for restaurant owners and their customers. With a focus on innovation and growth, Oracle fosters a dynamic work environment where creative and proactive thinkers can thrive. The company values collaboration and encourages team members to contribute their ideas to shape the future of its fast-growing products, including various web platforms that promote the GloriaFood brand. Oracle seeks individuals with a strong background in web development technologies, emphasizing the importance of user-friendly and visually appealing websites.

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