Customer Success Manager (English - Spanish) - Remote

Overview

Landbot is the most powerful no-code chatbot builder. Our platform helps thousands of companies convert leads, capture data, and personalize customer journeys in real time.

In Short

• Join the Success team at Landbot as a Customer Success Manager.
• Ensure customers get the most out of using our product.
• Advise over 3,500 customers on how to successfully use Landbot.
• Plan and execute Customer Retention strategies.
• Respond to customer requests via email, chat, and video call.
• Report customer feedback to various departments.
• Guide new customers through the onboarding process.
• Monitor customer health metrics and address potential issues.
• Drive adoption of new features and best practices.
• Build strong relationships with key stakeholders.

Requirements

• Fluent in English and Spanish.
• Experience in customer success or related field.
• Strong communication and interpersonal skills.
• Ability to analyze customer data and metrics.
• Proven track record of managing customer relationships.
• Experience with upselling and cross-selling.
• Ability to work collaboratively with internal teams.
• Strong problem-solving skills.
• Familiarity with no-code platforms is a plus.
• Passion for customer satisfaction and success.

Benefits

• Opportunity to work with a leading no-code platform.
• Dynamic and supportive work environment.
• Professional development opportunities.
• Flexible working hours.
• Collaborative team culture.
• Access to the latest tools and technologies.
• Health and wellness benefits.
• Potential for career advancement.
• Engaging company events and activities.
• Work with a diverse and international team.