Remote Help Desk Specialist

Overview

PartsBase Inc. is the world's largest online Aviation Marketplace and Community. Our global community is comprised of over 7,600 companies accessing our technology in over 217 countries & territories. We work with some of the biggest brands in aviation including Delta, Northrop Gruman, AvAir, Heico, Chevron, Air France Industries, and Air Australia.

PartsBase offers a FULLY remote environment where one can work at the forefront of where the aviation business meets technology. Imagine getting to work with peers worldwide, implementing business technology projects that challenge the boundaries.

In Short

• Seeking an experienced Remote Help Desk Specialist.
• Provide high-quality technical support in a remote work environment.
• Minimum of 3 years in a similar desktop support or help desk role.
• Fluent in English, both written and spoken.
• Proficient in troubleshooting hardware and software issues.
• Experience using ticketing systems and remote desktop tools.
• Strong understanding of networking and operating systems.
• Basic knowledge of SQL and familiarity with Intune.
• Exceptional customer service skills are essential.
• Opportunity for professional growth and skill enhancement.

Requirements

• 3+ years in desktop support or help desk role.
• Fluent in English.
• Technical skills in troubleshooting hardware/software.
• Knowledge of Windows 10 & 11, Microsoft Office Suite, Active Directory.
• Experience with remote desktop assistance.
• Basic SQL knowledge.
• Customer service skills and problem-solving abilities.
• Positive and professional demeanor under pressure.
• Certifications are a plus but not required.

Benefits

• Flexibility of remote work.
• Supportive and collaborative team environment.
• Professional growth opportunities.
• Contribute to a global team.