BPO Account Management Specialist - Remote

Overview

The BPO Account Management Specialist will support a major partner in the fintech industry by ensuring exceptional customer service and account management.

In Short

• Full-time remote position based in the Philippines.
• Communicate with clients to understand and address their needs.
• Build strong client relationships to maintain and acquire customers.
• Collaborate with internal departments to fulfill customer requests.
• Resolve complaints and document client feedback.
• Assist customers with travel arrangements using the partner's platform.
• Negotiate contract renewals and upsell subscriptions.
• Maintain program knowledge critical for partner and clients.
• Adhere to schedule compliance and key performance indicators.
• Participate in additional program-related tasks as needed.

Requirements

• Passionate about SaaS product support and customer-centric service.
• Strong communication skills with contact center experience.
• Proficient in problem-solving and maintaining composure under pressure.
• Ability to multitask and manage time effectively.
• Experience in the financial sector is a plus.
• Must have a compliant workspace for telecommuting.
• 2+ years in a contact center environment preferred.
• Experience in startups or new business ventures is a bonus.
• Willingness to work additional hours as required.
• Ability to adapt to changing product and team needs.

Benefits

• Competitive base salary.
• Attractive benefits including medical, dental, and vision options.
• Access to free fitness workouts from home.
• Sabbatical leave opportunities.
• Training and coaching sessions for professional development.