BPO Account Management Specialist - Brazil - Remote

Overview

The BPO Account Management Specialist will be responsible for managing customer inquiries and ensuring a satisfactory experience for clients through effective account management and support.

In Short

• Intercept incoming chat volume and respond to customer inquiries.
• Assist in account setup and advocate for product features.
• Follow policies and procedures for issue resolution.
• Resolve situations involving dissatisfied customers.
• Review and document chat insights for workflow improvement.
• Guide customers through troubleshooting and resource navigation.
• Maintain essential program knowledge and training requirements.
• Achieve and maintain minimum program performance metrics.
• Provide peer-to-peer feedback and support new hires.
• Flexibly support program-specific projects and functions.

Requirements

• Experience in account management or customer service.
• Strong communication and interpersonal skills.
• Ability to work in a remote environment.
• Familiarity with chat support tools and platforms.
• Ability to meet key performance indicators.
• Willingness to participate in training and support new hires.
• Flexibility to work additional hours as needed.

Benefits

• Work remotely from Brazil.
• Full-time employment with a structured schedule.
• Opportunities for professional growth and development.
• Supportive team environment.
• Access to training and resources.