Arabic/English Technical Support Specialist II - Remote

Overview

The Technical Support Specialist II is responsible for providing first and second-line support to customers, partners, and consultants, requiring excellent communication and technical skills.

In Short

• Provide advanced technical support for EV charging stations and related systems.
• Act as the primary escalation point for Tier 1 support.
• Collaborate with engineering and product teams to resolve issues.
• Maintain records of troubleshooting steps and resolutions.
• Communicate updates to customers and stakeholders.
• Assist in training Tier 1 support agents.
• Test firmware and software updates for new features.
• Monitor system performance and generate reports.

Requirements

• 2+ years of experience in technical support.
• Fluency in Arabic and English.
• Strong understanding of network protocols.
• Experience with hardware diagnostics and cloud-based solutions.
• Familiarity with ticketing systems.
• Knowledge of EV charging standards is a plus.
• Excellent problem-solving skills.
• Strong communication skills for technical and non-technical audiences.
• Ability to multitask in a fast-paced environment.

Benefits

• Hybrid working arrangements.
• Competitive base salary.
• Generous paid vacation.
• Attractive benefits package.
• Access to fitness workouts from home.
• Training opportunities provided.
• 1-on-1 coaching and mentorship.