Irish Technical Support Specialist - Remote

Overview

Join Patrique Mercier Recruitment JP as an Irish Technical Support Specialist for a leading tech company and take your career to Greece! This exciting opportunity comes with a fully paid relocation package, making your transition to a vibrant new culture effortless. In this role, you'll provide exceptional technical assistance to Irish-speaking customers, helping them navigate various inquiries related to innovative technology products and services. You'll develop your technical skills and problem-solving abilities within a collaborative and supportive environment. If you're passionate about customer service and ready for an adventure, this position is perfect for you!

In Short

• Provide outstanding technical support to Irish-speaking customers through phone, email, and chat.
• Diagnose and resolve technical issues related to the company's products in a timely manner.
• Work closely with engineering teams to escalate and manage complex technical concerns effectively.
• Document all customer interactions and technical issues accurately in the CRM system.
• Participate in ongoing training to deepen your product knowledge and enhance support skills.
• Offer suggestions to improve support processes and boost customer satisfaction.
• Assist in the onboarding and training of new team members when needed.

Requirements

• Fluency in Irish and English.
• Strong communication skills.
• Experience in technical support or customer service.
• Ability to work in a team-oriented environment.
• Problem-solving skills and technical aptitude.

Benefits

• Fully paid relocation package.
• Collaborative work environment.
• Ongoing training and development opportunities.
• Supportive team culture.