Account Manager, DACH - Remote

Overview

As an Account Manager at Pallon, you will focus on managing and expanding relationships with existing clients in the German market, driving revenue growth through upselling and cross-selling, and ensuring long-term customer satisfaction.

In Short

• Manage a portfolio of existing clients, ensuring high levels of engagement and retention.
• Identify upselling and cross-selling opportunities to maximize account value.
• Lead contract renewal discussions and secure long-term commitments from clients.
• Develop strong relationships with decision-makers in municipalities and engineering firms.
• Act as the trusted advisor for clients, helping them understand the ROI of Pallon’s solutions.
• Ensure seamless onboarding of new users within existing accounts.
• Track account health metrics and proactively address risks to reduce churn.

Requirements

• +3 years of experience in B2B account management, customer success, or consultative sales.
• Fluency in German & English required.
• Proven track record of expanding customer accounts and securing renewals.
• Strong consultative sales skills, with experience in upselling and cross-selling.
• Ability to build and maintain strong relationships with key decision-makers.
• Experience in customer engagement strategies to improve retention.
• Proficiency in CRM tools for tracking account performance.

Benefits

• Contribute to a positive impact on society and environment.
• Work in a stimulating and fast-paced environment.
• Be part of a motivated and supportive team.
• Participate in the Employee Stock Option Plan (ESOP).
• Explore sewers virtually and in real life during offsites.