Account Manager - Remote

Overview

The Account Management team is at the core of Canto. We focus on making a real business impact for customers, not just supporting the technical specs of our product. Account Managers are expected to coach customers to optimize their sales strategy to take advantage of the best practices. We’re one of the bigger teams at Canto and we work to connect cross-functional stakeholders from product, marketing, and even engineering with customers. The ownership is tangible on this team - our customers' pain is our pain and their win is our win.

In Short

• Highly organized with strong project management and time management skills - prioritizing workload in order to deliver client commitments and meet deadlines.
• Keep opportunities & contacts up-to-date in SFDC with actionable next steps.
• Build trust and credibility with our customers as evidenced by positive customer feedback.
• Actively identify opportunities for account expansion and revenue growth.
• Execute customer renewal cycles between 120-90 days prior to the account’s respective subscription end date.
• Strong organization and documentation skills in Salesforce to track account reviews.
• Clearly document account health checks in preparation to communicate recommendations back to customers.
• Know when to escalate customer situations to management and appropriately handle support issues.
• Understand the contractual language of all your customers and where we need to “shore up” existing contracts.
• Research important details about existing customers to facilitate expansion opportunities.

Requirements

• 3-5 years of CSM relationship or account management experience working in software as a service (SaaS).
• Ability to successfully analyze customer accounts, identifying churn signals and escalating at-risk accounts.
• Be extremely customer-centric, working with the customer to create a success plan.
• Create account growth opportunities, presenting and selling across executive-level decision makers.
• Continually measure and monitor Customer Health metrics and KPIs.
• Highly proficient in leveraging internal tools, including ChurnZero and Pendo.
• Proven record of regularly exceeding all assigned targets and goals.
• Strong ability to contribute thoughtful client feedback to help elevate our product.
• Strong Forecasting and Pipeline growth/management.
• Ability to deliver accurate Gross, Upsell, Net forecast and accurately identify churn risk accounts.

Benefits

• Join a fast-growing company where innovation and agility fuel success.
• Your ideas and efforts directly shape our future—every contribution matters.
• Gain real-world experience and develop new skills as we scale.
• Be part of a close-knit, supportive team that values collaboration.
• We foster open communication and transparency.
• Solve meaningful problems with creativity and confidence.
• We believe success comes from a healthy work-life harmony.
• As we rise, so do you. Step into new opportunities and grow with us.
• Work alongside diverse, talented colleagues and broaden your horizons.