Dutch-speaking Customer Service Representative - Remote

Overview

As a Dutch-speaking Customer Service Representative at PAIR Finance, you will be part of a team revolutionizing the digital debt collection industry, providing support to consumers in the Netherlands.

In Short

• Confident communication with consumers, lawyers, and third parties in Dutch.
• Support for consumer concerns via phone, email, chat, and letters.
• Collaboration with colleagues in the Collection Team and other departments.
• Efficient processing of files and maintenance of CRM systems.
• Feedback collection from clients to improve technology and services.

Requirements

• Fluency in Dutch and good German and/or English skills.
• Professional experience in service-oriented industries is welcome.
• Completed vocational training in commercial or service-oriented fields.
• Initial experience in telephone B2C customer service.
• Good MS Office skills and interest in various technologies.

Benefits

• Join a financially stable company with a strong international team.
• Supportive onboarding process and mentorship from experienced colleagues.
• Flat hierarchy and transparent feedback culture.
• Personal learning & development budget and language courses.
• Unlimited employment contract, flexible hours, and vacation days.
• Company pension plan and access to well-being platforms.
• Fun company events like summer and Christmas parties.
• Hybrid working policy with a modern office environment.