Revenue Enablement Specialist - Customer Support Trainer - Remote

Overview

Owner is the all-in-one platform that restaurants use to succeed online, helping them manage their customer relationships, marketing automations, and online orders.

In Short

• Remote role for a Revenue Enablement Professional.
• Focus on elevating customer support service quality.
• Design and deliver training curricula and learning experiences.
• Collaborate with Enablement, Support Leadership, and Product Leadership teams.
• Implement innovative customer support learning initiatives.
• Drive the end-to-end learning experience for customer support teams.
• Apply adult learning best practices and technical writing.
• Manage development plans for Support leadership.
• 4+ years in Customer Support Call Center Environment required.
• Bilingual fluency in English and Spanish is essential.

Requirements

• 4+ years in a high-paced Customer Support Call Center Environment.
• 2+ years in a training, coaching, or leadership role.
• Full English fluency, written and verbal (C1-C2), plus Spanish fluency.
• Expertise in technical writing in English.
• Proven track record in facilitating engaging learning sessions.
• Experience building on-demand learning content.

Benefits

• Estimated salary range of $30-32k USD annually.
• Comprehensive health coverage.
• 100% remote workplace.
• Unlimited PTO.
• Extra fun perks!