Lead Director of Quality Operations - Remote

Overview

The Lead Director is responsible for leading and optimizing Quality Operations at CVS Health, focusing on enhancing client satisfaction and operational efficiency through strategic leadership and quality best practices.

In Short

• Lead and optimize Quality Operations.
• Develop a comprehensive quality strategy aligned with organizational objectives.
• Implement continuous improvement initiatives.
• Collaborate with various departments to integrate quality considerations.
• Establish a robust quality management system.
• Analyze quality data and generate performance reports.
• Manage outsourcing partnerships effectively.
• Implement technology solutions to enhance service capabilities.
• Provide leadership and training to quality management teams.
• Ensure regulatory compliance and risk management.

Requirements

• 5+ years in high volume transaction processing and project delivery.
• 5+ years in Quality or Work Process Auditing.
• 5+ years of management and leadership experience.
• 3+ years managing outsourced service providers.
• Certified Manager of Quality/Organizational Excellence preferred.
• Adept at business intelligence and problem-solving.
• Bachelor's degree in a related field or equivalent experience.

Benefits

• Comprehensive medical plan options.
• 401(k) plan with company matching.
• Employee stock purchase plan.
• No-cost wellness programs.
• Flexible work schedules and paid time off.
• Tuition assistance and family leave.
• Confidential counseling and financial coaching.