Director of Operations - Remote

Overview

We are excited to offer an opportunity to join our leadership team as the Director of Operations. In this critical role, you will drive operational excellence and ensure efficiency across our organization. You will lead and oversee all aspects of EMA operations, maintaining strong client relationships and achieving both EMA and client project goals.

In Short

• Manage Team Leaders and oversee EMA processes and personnel to meet or exceed operational objectives.
• Develop and implement the annual operations plan.
• Lead the training, development, and recruitment of EMA Associates to successfully deliver projects and cultivate future leaders.
• Champion the health and safety of EMA Associates.
• Organize and strengthen the PMO to enhance EMA’s project management capabilities.

Requirements

• Bachelor’s Degree in an appropriate field.
• Minimum of 4 years of relevant experience, either providing consulting services or managing operations. Minimum of 2 years of supervisory and management experience.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Actively promotes communication and information flow within EMA operations.
• Creates and maintains positive relationships with clients, service providers, EMA leadership, and EMA associates.
• Financial analysis skills.
• Strong understanding of operational performance management.
• Demonstrated understanding of and success with project and client management.
• Supports a diverse and inclusive work environment.
• Seeks opportunities for continuous improvement.

Benefits

• Opportunity to be part of a leadership team.
• Drive operational excellence across the organization.
• Lead and develop a high-performing team.
• Engagement in business development activities.
• Involvement in client project work as a subject matter expert.