Payments, Support & Safety Specialist - Remote

Overview

The Payments, Support & Safety Specialist will help run operations at OpenRouter, focusing on customer safety, support, and payment systems in a fast-paced startup environment.

In Short

• Monitor and manage payments abuse detection systems.
• Analyze user behavior to detect abuse and improve filters.
• Track payment health and funnel drop-off.
• Use SQL to analyze user behavior and provide insights.
• Manage support tickets and improve workflows.
• Engage with users on Discord for real-time feedback.
• Handle vendor and partner trust and safety requests.
• Take ownership of analytical projects and reporting.
• Communicate effectively and escalate issues clearly.
• Experience with fraud prevention and customer-facing roles is a plus.

Requirements

• Strong analytical skills and curiosity about data.
• Proficiency in SQL for data analysis.
• Proactive and constructive attitude.
• Technical fluency with experience in GitHub and APIs.
• Excellent communication skills.
• Experience with Stripe, Discord, and fraud prevention is a plus.
• Background in startups or customer-facing roles preferred.
• Knowledge of AI industry expectations is beneficial.

Benefits

• Opportunity to be part of the AI revolution.
• High trust and ownership culture.
• Growth opportunities within the company.
• Competitive pay, benefits, and equity.