Payments Support Specialist - Remote

Overview

The Payments Support Specialist at Sauce is responsible for managing customer payment issues, ensuring accurate records, and collaborating with various departments to resolve payment-related inquiries.

In Short

• Handle customer inquiries regarding payment issues and transactions.
• Resolve customer complaints and disputes related to payments.
• Maintain accurate records of customer interactions and transactions.
• Escalate complex issues to higher-level payments support as needed.
• Collaborate with other departments to address payment-related issues.
• Utilize Sauce Dashboards, Stripe, HubSpot, and Slack during your shift.
• Manage incoming tickets, emails, and general tasks.
• Provide assistance to Customer Care, Customer Success, and Sales teams.
• Report directly to the Director of Finance Operations.
• Work a 5-day work week with a 9-hour shift and a paid lunch hour.

Requirements

• Experience in customer service or support roles.
• Strong communication skills.
• Ability to handle disputes and complaints effectively.
• Familiarity with payment processing systems.
• Detail-oriented with excellent record-keeping abilities.
• Proficient in using tools like Stripe, HubSpot, and Slack.
• Ability to work in a fast-paced environment.
• Team player with collaborative skills.
• Available to work a full-time schedule.
• Fluent in English and Portuguese.

Benefits

• Competitive salary.
• Opportunity to work in a dynamic and innovative company.
• Paid lunch hour.
• Supportive work environment.
• Professional development opportunities.