Payment Support Specialist - Remote

Overview

The Payment Support Specialist at TripleTen will assist the support team in managing work processes related to document flow and the billing system, ensuring smooth operations and effective communication.

In Short

• Resolve payment issues and related cases.
• Verify student details and investigate inconsistencies.
• Establish payment schedules.
• Ensure accuracy in invoicing and refund processes.
• Communicate with partner representatives.
• Maintain data in dashboards.
• Adjust customer accounts and manage access.
• Perform accounting tasks for LATAM payments.
• Coordinate with various teams including Guidance, Sales, and Marketing.
• Work in a full-time remote capacity.

Requirements

• Strong communication and interpersonal skills.
• Ability to adapt quickly in uncertain conditions.
• Ability to manage large amounts of information.
• Strong organizational skills.
• Proactive attitude towards improvement.
• Familiarity with Notion, Jira, Slack, or similar tools.
• Mindfulness and accuracy in routine tasks.
• 1+ years of experience in IT.
• Advanced English proficiency.
• Fluency in Portuguese or Spanish.

Benefits

• Full-time remote collaboration.
• Access to a comfortable digital office.
• Opportunities for growth within a rapidly expanding product.
• Work with a diverse and tight-knit team.