Payment Support Specialist - Remote

Overview

The Payment Specialist is responsible for ensuring accurate and timely payments to linguists, leveraging internal systems and resources to resolve payment-related issues and provide support to both linguists and internal teams.

In Short

• Interface with vendors who work on freelancing jobs on the platform
• Be the point of contact for payment issues and take ownership of issues raised
• Identify the amount paid on a job
• Locate a paystub and a job
• Confirm a linguist's rate
• Identify all documents paid on a job
• Identify jobs not registered to the linguist's email

Requirements

• Strong knowledge of internal systems, including Linguist Performance Dashboard (LPD), Salesforce (SFDC), Offline Payments (OPM), and Payoneer
• Experience with SQL queries and database analysis
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team

Benefits

• Opportunity to work with leading AI solutions for enterprise translations
• Be part of a constantly evolving AI partner for global ambitions
• Work in a dynamic and innovative environment
• Engage with a diverse team of professionals
• Contribute to the development of cutting-edge translation technology