Remote Otter LogoRemoteOtter

Payment Support Specialist - Remote

Posted 23 weeks ago

Overview

The Payment Specialist is responsible for ensuring accurate and timely payments to linguists, leveraging internal systems and resources to resolve payment-related issues and provide support to both linguists and internal teams.

In Short

  • Interface with vendors who work on freelancing jobs on the platform
  • Be the point of contact for payment issues and take ownership of issues raised
  • Identify the amount paid on a job
  • Locate a paystub and a job
  • Confirm a linguist's rate
  • Identify all documents paid on a job
  • Identify jobs not registered to the linguist's email

Requirements

  • Strong knowledge of internal systems, including Linguist Performance Dashboard (LPD), Salesforce (SFDC), Offline Payments (OPM), and Payoneer
  • Experience with SQL queries and database analysis
  • Excellent problem-solving and analytical skills
  • Strong communication and interpersonal skills
  • Excellent written and verbal communication skills
  • Ability to work independently and as part of a team

Benefits

  • Opportunity to work with leading AI solutions for enterprise translations
  • Be part of a constantly evolving AI partner for global ambitions
  • Work in a dynamic and innovative environment
  • Engage with a diverse team of professionals
  • Contribute to the development of cutting-edge translation technology

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