Patient Support Specialist - Remote

Overview

The Patient Support Specialist serves as a vital first point of contact for patients seeking mental health services through our telehealth platform, focusing on delivering exceptional customer service.

In Short

• First point of contact for patients seeking mental health services.
• Deliver exceptional customer service through various communication channels.
• Provide initial patient support and coordinate with Provider Assistants.
• Create positive patient experiences while ensuring efficient communication.
• Manage incoming patient inquiries via phone, chat, and email.
• Guide patients through initial steps of their healthcare journey.
• Maintain high standards of customer service in all interactions.
• Document all patient interactions in the healthcare management system.
• Participate in team training and development sessions.
• Ensure patient privacy and HIPAA compliance in all communications.

Requirements

• Bachelor's degree in any field.
• Minimum 2 years of customer service experience.
• Excellent verbal and written communication skills.
• Basic understanding of healthcare terminology.
• Experience with customer relationship management systems.
• Experience in healthcare or mental health settings preferred.
• Background in telehealth or remote customer support preferred.
• Knowledge of HIPAA compliance preferred.
• Multilingual capabilities preferred.
• Outstanding customer service orientation.

Benefits

• Work in a leading tele mental health provider.
• Be part of a global workforce of 150+ professionals.
• Opportunity to revolutionize mental healthcare delivery.
• Flexible working environment.
• Engage in meaningful work that impacts patient lives.