Patient Support Specialist - Remote

Overview

The Patient Support Specialist serves as a vital first point of contact for patients seeking mental health services through our telehealth platform. This role focuses on delivering exceptional customer service through various communication channels, providing initial patient support, and ensuring smooth coordination with Provider Assistants for escalated matters. The position emphasizes creating positive patient experiences while maintaining efficient communication flow.

In Short

• Manage incoming patient inquiries through phone, chat, and email channels
• Provide warm, professional first-line support to new and existing patients
• Guide patients through initial steps of their healthcare journey
• Address basic questions about services, processes, and platform usage
• Ensure timely response to all patient communications
• Maintain high standards of customer service in all interactions
• Direct patients to appropriate resources and departments
• Document all patient interactions in healthcare management system
• Participate in team training and development sessions
• Apply standard operating procedures consistently

Requirements

• Bachelor's degree in any field
• Strong customer service background, minimum 2 years experience
• Excellent verbal and written communication skills
• Basic understanding of healthcare terminology
• Experience with customer relationship management systems
• Experience in healthcare or mental health settings preferred
• Background in telehealth or remote customer support preferred
• Knowledge of HIPAA compliance preferred
• Multilingual capabilities preferred

Benefits

• Work in a leading tele mental health provider
• Be part of a global workforce of 150+ professionals
• Opportunity to revolutionize mental healthcare delivery
• Access to innovative telehealth solutions
• Flexible working environment