Senior Product Manager, AI - Remote

Overview

MEDvidi is a leading telehealth provider specializing in mental health issues. We focus on delivering treatment outcomes to our patients as our north star.

We are building a complete ecosystem of solutions and apps for mental health issues to make people happy and healthy. You will make a measurable impact on people’s lives while driving business growth.

We are uniquely positioned to use AI to:

• Ensure the highest safety standards for our patients
• Ensure high-quality standardised treatment processes and path to achieving treatment outcomes
• Resolve patient issues and concerns without delays and errors

The person in this role will focus on our internal support systems to enable quick and high-quality resolution of patient queries across multiple channels (SMS, LiveChat, Phone calls, Email) to allow our support agents and provider assistants to focus on value-added work.

In Short

• At least 5 years of experience as a product manager
• At least 2 years of experience working with AI products
• Fit with our culture: focus, transparency, ownership, evidence-based decision making
• Experience working as part of a product team
• Structured approach to problem-solving
• Experience making decisions based on data analysis and user research
• Fluent Russian and B2-C1 level of English

Requirements

• Work as part of a product team focused on resolving patient requests with AI
• Implement automatic workflows that AI can use to resolve a patient request without human involvement
• Centralise all communications in one internal system
• Iteratively improve the intent classification model of patient requests
• Scale from serving patient requests across multiple channels
• Collaborate with Medical Operations, Support and other internal teams
• Build product strategy and roadmap in collaboration with the team

Benefits

• Insurance after the probationary term
• Sports compensation
• Remote work on a B2B basis
• 19 working days of vacation per year
• 3 additional wellness days per year
• Paid sick leave for the first 5 working days
• Gifts to employees for important events
• Career Development
• Personalized English lessons