Remote Dispatch Agent

Overview

As a Remote Dispatch Agent at Sauce, you will manage delayed and failed deliveries, coordinate with delivery partners, and ensure prompt resolution of issues using cloud-based tools.

In Short

• Manage delayed and failed deliveries.
• Coordinate with delivery partners for issue resolution.
• Utilize tools like HubSpot and Slack.
• Provide multi-channel support via email, phone, and chat.
• Document cases for accountability in delivery issues.
• Collaborate with various departments to resolve support issues.
• Contribute to the development of customer care playbooks.
• Work during high-demand shifts, mainly evenings and weekends.
• Must have a dedicated workspace and reliable internet.
• Strong communication skills required.

Requirements

• Proven experience in fast-paced customer service environments.
• Familiarity with HubSpot and Slack.
• Strong written and verbal English communication skills.
• Detail-oriented with good documentation skills.
• Ability to work remotely with necessary technology.

Benefits

• Strong & competitive compensation package.
• Flexible work environment.
• 10 paid personal/vacation days.
• 5 paid sick days.
• 11 local holidays.
• Quarterly team dinners & events.
• Opportunity to impact the delivery tech industry.