Customer Success Manager - Remote

Overview

Join us as a Customer Success Manager and help shape the future of open-source project management.

In Short

• Be the first point of contact for users, handling customer queries via CRM and phone.
• Ensure user satisfaction by identifying solutions to individual needs.
• Build strong, long-term relationships with high-value customers.
• Engage with the community and address questions and requests.
• Provide feedback to improve product, marketing, sales, and engineering teams.

Requirements

• Proficient in German (native/professional level).
• Work experience in a customer support team in a tech company.
• Effective communication and active listening skills.
• Genuine care for providing exceptional service to clients.
• Passionate about open-source software and collaboration.
• Enjoy working in a remote-first team with autonomy.

Benefits

• A purpose-driven role in an open-source company.
• Work with exciting clients from around the world.
• A supportive and positive work environment.
• Remote-first work setup with full flexibility.
• Opportunity to impact customer success and product development.
• A scaling company with the agility of a startup.