Senior Customer Success Manager for Online Training - Remote

Overview

The Senior Customer Success Manager will guide participants through online training programs with care and engagement, ensuring adherence to guidelines and providing support.

In Short

• Support participants in online training both in writing and verbally.
• Monitor and ensure compliance with participant guidelines.
• Conduct welcome video calls to facilitate a good start for participants.
• Responsible for contract management, addressing questions and sending digital documents for signatures.
• Collaborate closely with other teams on participant-related topics.
• Become a mentor for participants, recognizing potential and supporting personal development.

Requirements

• Strong communication skills and a passion for working with people.
• Relevant experience in customer support or customer success.
• Structured work approach, initiative, and reliability in handling projects independently.
• Ideally, knowledge in areas related to training (e.g., project management, online marketing, financial accounting, or application development).
• A training certificate (e.g., AdA-Schein) is a plus but not required.

Benefits

• 100% remote work: Work from anywhere in Germany with internet access.
• 100% digital: High-quality Apple equipment and modern tools provided.
• €100 benefit budget per month for vouchers, sports, internet allowance, meal subsidies, and more.
• Opportunities for personal development through training and coaching.
• Team events and offsites to build camaraderie.
• A permanent employment contract with 31 vacation days.
• A long-term collaboration with a team that motivates each other to achieve excellence.