EHR Configuration Specialist - Remote

Overview

The Configuration Specialist (CS) is responsible for executing technical and configuration requirements necessary for the successful deployment of Office Practicum in either a hosted or self-hosted environment. The Configuration Specialist will collaborate with the assigned Implementation Project Manager (IPM) for the completion of all relevant duties as set forth in the project timeline. This is a client-facing role, therefore, communication skills are imperative.

In Short

• Installation and configuration of Office Practicum software on client workstations.
• Collaboration with IT professionals to verify technical services are functional.
• Database configuration for Practice Management/Billing.
• Facilitate management of client expectations during implementation.
• Provide implementation and go-live support.
• Update customer case details in Salesforce.
• Manage multiple priorities while maintaining customer service focus.
• Track configuration tasks to meet project timelines.
• Perform duties as assigned by supervisors.
• Excellent communication and problem-solving skills required.

Requirements

• Bachelor’s degree or equivalent relevant experience.
• 2 years experience with EHR software configuration.
• Strong understanding of clinical workflows and practice management processes.
• Excellent analytical and problem-solving skills.
• Ability to communicate effectively with diverse stakeholders.
• Proficiency in Salesforce CRM and healthcare EDI standards.
• Customer service experience required.
• Ability to manage multiple tasks in a fast-paced environment.
• Experience with Surescripts and DrFirst integration preferred.
• Knowledge of medical terminology and billing workflows preferred.

Benefits

• Medical, Prescription, Vision, and Dental Insurance.
• Life Insurance.
• 401(k) with company match.
• Paid Time Off, Holidays, and Volunteer Hours.
• Company Wellness Program.
• Employee Assistance Program.
• Short and Long Term Disability Insurance.
• Pet Insurance.
• Tuition Assistance Program.
• Employee Recognition Program.